hesk.comHelp Desk Software HESK - a free PHP help desk

Demo Download Language Packs Styles Downloads Download Hesk Language Packs Styles Buy Now Cloud How to Install KnowledgebaseContact Us Help How to Install KnowledgebaseContact Us Two help desk software solutions — which one fits YOU best? Help Desk Software HESK A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase. Download HESK SysAid’s Next-Gen Help Desk A Comprehensive Help Desk With Generative AI Integrated Into Every Element of Service Management.Try SysAid Now HESK team partnered with SysAid to bring you the best of two worlds. The original FREE help desk software that millions use daily. Better Customer Support Use HESK help desk software to organize, track, monitor and resolve customer issues. Less Support Work 86% of users say the integrated knowledgebase decreased the number of their support requests. Faster Response Time Keep customers happy and your team on top of things with the right data at the right time. Cloud help desk available Get your help desk up and running in minutes with the hassle-free HESK cloud service. See HESK Demo Download HESK Trusted with over 880,000 downloads. Used by individuals to names like: PARTNER When HESK Is Not Enough, Try SysAid SysAid is the most advanced help desk platform with generative AI integrated into every aspect of service management, delivering a comprehensive solution with a fully conversational user interface. Generative AI Auto-Solves Tickets Resolve Tickets 2x Faster Improve Employees’ Satisfaction by 53% Quick And Easy User Adoption Try SysAid Now Over 10,000 Companies Rely On SysAid Not sure which is the right solution for you? Compare HESK and SysAid features here Choosing HESK as your help desk software. Makes. Sense. You want repeat, not frustrated customers Help them resolve common issues quickly by addressing them in the knowledgebase. When needed, they readily submit a question/issue—a support ticket is born. Stay in control of your customer support Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, see who is working on what. All the information right when you need it Each support ticket contains request details and lets you talk back and forth with the customer. Assign tickets, add notes, attach files, modify status and track time spent working on a ticket. People will love you for it Canned responses, ticket templates, custom data fields, custom statuses, 100+ options. Your staff and customers will love you for the power and simplicity HESK help desk software brings. HESK not enough? Try - a complete ITSM solution AI Chatbot Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (that’s enhanced by your organization’s internal knowledge). And it’s available via chat, email, Teams, or a self-service portal. Asset Management View, secure, and manage your assets directly from within your service desk. With all the asset data and records you need already inside each ticket, you’ll be able to resolve issues faster than ever. Workflows Automation From legal to operations, SysAid makes sure processes across your organization go off without a hitch with workflow automation and orchestration. Tickets Routing And Categorization Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy breezy as hitting a few buttons. Best of all, you can get a full case summary — including sentiment analysis — right from the queue. So your admins can answer tickets more efficiently than ever before. AI Insights Get comprehensive insights into your team’s performance. With summaries of the previous week’s data, forecasts, and recommendations based on industry benchmarks, you’ll have all the information you need to make business-winning decisions. SysAid empowers IT professionals just like you, and is accredited by industry analysts as an outstanding, mature leader in help desk Try SysAid Now 19+ years. 880,000+ downloads. World-wide fan base. That’s HESK! After spending five years working for a City of London Blue Chip "IT" department using an expensive SQL-based helpdesk, I set up my own company and decided on HESK. It was a great decision. Easy to install, configure, and use. Excellent support too. I cannot recommend this product highly enough. Stephen Yarrow London, UK I have used HESK on three customers web sites and it was just what they needed. The HESK staff was able to install the program and did it very quickly. Now if any one of my hosting customers ask about a ticket system and/or knowledge base program I am sending them to HESK! Dale C. Crow Florida, US Just wanted to say thanks so much your script is awesome. It is exactly what I have been looking for! My customers are even ringing me up asking for a direct link to my support site as a result!!! Great work and thanks again! Nick Sydney, Australia I’m quite a new user, but I have to say I found in Hesk all features I need, with no additional fake things, like ads or useless functionalities. Tim Moses London, UK Within a few minutes I was up and running and I foresee better communication with my church. Thank you so much! Paul US HESK is all that we need. Now we are using HESK after installing many other web applications that didn’t meet with our requirements... Keep up the great work! Omar Abdul-Aziz Yemen I have limited computer knowledge and was able to get this software up and running in 10 minutes. Even the Brazilian Portuguese translation is provided free of charge, thank you! Fernando Brazil We’ve used the script for years now. And still we find it the best. Tried other, expensive software, but this is best of all. Really. Dirko Hungary Test HESK Demo Download HESK Home Demo Download Buy Now Cloud version How to Install KnowledgebaseContact Us Privacy Cookies Website TOS Cloud TOS © Copyright HESK.com 2005-2024. All Rights Reserved ® HESK is a registered trademark of Klemen Stirn. Help Desk...